You have the right to:
- Be treated with dignity, courtesy, and respect.
- Have relationships with care providers that are based on honesty and ethical standards of conduct.
- Reasonable coordination and continuity of services from referring agency, the home medical equipment service provider, timely response when home care equipment is needed or requested, and to be informed in a timely manner of impending discharge.
- Be fully informed upon admission of the company's policies, procedures, ownership or control of the local facility, and the process for receiving, reviewing, and resolving your complaints or concerns.
- Receive complete explanations of charges for services and equipment including eligibility for third party reimbursement and an explanation of all forms you are requested to sign.
- Receive quality equipment and services that meet or exceed professional and industry standards regardless of race, religion, political beliefs, sex, social status, age, or disability.
- Received equipment and services from qualified personnel and to receive instructions on self-care, safe and effective operation of equipment, and your responsibilities regarding equipment and services including pain and pain management modalities.
- Participate in decisions concerning the nature and purpose of any technical procedure which will be performed and who will perform at the all possible alternatives and or risks involved and you're right to refuse all or part of the services and to be informed of expected consequences of any such action confident.
- Confidentiality of all your records except as otherwise provided for by law or third-party payer contracts and to review and even challenge those records and to have your records corrected for accuracy.
- Express dissatisfaction and to suggest changes in any service without discrimination, reprisal, or unreasonable interruption of services.
- Be advised that the telephone number and hours of operation of the state's insurance fraud hotline. The hours are 9 a.m. to 5 p.m. and the number is 800- 927-HELP.
- Be advised that the telephone number and hours of operation of the accrediting organization CHAP. The hours are Monday through Friday 8 a.m. to 5 p.m. and the telephone number is 202-862-3413.
- Be advised of any change in the plan of care before the changes made.
- Participate in the planning of the care and planning changes in the care and to be advised that you have the right to do so.
- Accept or refuse medical treatment while competent and to make decisions about care and services to be received should you lose competency.
You have the responsibility to:
- Adhere to the plan of treatment or Service established by their physician.
- Participate in the development of an effective plan of care which will involve the management of pain as appropriate.
- Provide medical and personal information necessary to plan and provide services.
- Communicate any information, concerns, and or questions related to the pain.
- Be available at the time deliveries are made and to allow company’s representatives to enter their residence at reasonable times to repair or exchange equipment or to provide care.
- Notify the company if he or she is going to be unavailable.
- Treat company personnel with respect and dignity without discrimination.
- Provide a safe environment for staff to provide care and services.
- Care for and safely use equipment according to instructions provided for the purpose it was prescribed and only for the client for whom it was prescribed. Monitor the quantities of oxygen, nutritional products, medications, and supplies in their homes and reorder as required to ensure timely delivery of the required items.
- Protect equipment from fire, water, theft, or other damage. The client agrees not to transfer or allow his or her equipment to be used by any other person without prior written consent of the company and further agrees not to modify or attempt to make repairs of any kind to the equipment.
- Except were contrary to federal or state law the client is responsible for equipment rental and sale charges which the client's insurance company or companies does not pay. The client is responsible for settlement in full of his or her accounts.
- The company should be notified of any changes in the client's physical condition, physician's prescription, or insurance coverage. Notify the company immediately of any address or telephone changes whether temporary or permanent.